Here at ESPNI we are confident in our ability to provide an exceptional support service regardless of your size. We put your needs at the centre of delivering our customer centric business service. We want to walk in your shoes and find ways to make improvements to your IT systems.
We provide business IT systems which zero your downtime and enable your business workflows to run seamlessly.
ESP are proactive in rectifying and solving problems even before you are clients are aware of an issue. If something unexpected crops up, our support team are on hand immediately to provide real time help and advice to resolve problems efficiently.
All IT infrastructure requires maintenance, improvement and updates. We provide a value for money, efficient and reliable service for all IT infrastructure including servers, desktops, networks and related peripheral devices to all our customers. We know this, because we receive continuous positive feedback and ultimately our customers retain our services.
ESP offer flexible support and maintenance plans for your IT infrastructure. A typical maintenance agreement package could include a guaranteed response time, telephone-based support, and a Remote Maintenance Agreement.
We offer the following support packages:
Silver Support Package includes a standard service level: 8.30 to 5.30, Monday to Friday.
Gold support Package includes after hours and weekend support for business that is “always on”
Our working methods and our teams’ “can do” attitude has earned us 100% client satisfaction by delivering quality, proactive IT Support on time and on budget.
ESP gives you fast, reliable, ease access instantly to web hosted applications wherever you are, whenever your business needs them. Using hosted services brings you all the benefits of static server-based IT solutions minus maintenance and overhead issues.
Voice of Internet Protocol (VoIP) has become part of everyday life for most of us. It’s cost effective, flexible and has become a vital service for businesses to share data, files and voice messages. Whether you’re on a pc, laptop or internet enabled device VoIP services are an integral part of business infrastructure you can’t afford to live without.
Regardless of your niche, every business must embrace IT if they are to thrive and grow in a competitive technological environment. Secure, reliable and efficient IT systems are a vital foundation if you are to fully engage and integrate your business in a technological ecosystem and optimise its use.
For any business, just one minute of network downtime can result in lost revenue and impact staff productivity. Proactive monitoring enables the anticipation of problems, taking the actions at the very moment in which they occur.
ESP can monitor every aspect of your IT infrastructure. With our network monitoring service we help businesses and their IT departments to monitor Servers, Workstations, Mobile devices, network and security systems.
Cybercrime threats are an ever-present and escalating threat in the knowledge economy and ESP consistently put your business IT security at the top of our priority list. We meet the challenges head on and plan for every eventuality to ensure your security is watertight. As a client you will enjoy a range of world-class IT security solutions tailored to your business, budget and compliance requirements.
Every business is susceptible to disruption from disastrous events, such as power failures, hard disk crashes, cyber-attacks, hacker activity, and, of course, natural disasters such as fire or flood. Any one of these could bring your IT systems down without notice. It is vital that your business is fully prepared and ready.
Our Patch Management Service automatically keeps client servers, workstations, remote computers and devices up-to-date with the latest important security patches and software updates including Adobe, Java and Microsoft products.
GDPR aims to ensure that every organisation holding personal data have the right processes in place to protect it. Organisations who fail to protect data putting customers and employees at risk will face hefty penalties.