Our managed services provide an exceptional IT support service for businesses of 5 computers or a for a team of 200; your requirements are central to the business-specific service we deliver.
Ultimately, we know that business workflow must be disruption free, with zero down-time. At ESP our proactive approach to problem resolution ensures that issues are often rectified before clients are aware of any fault. However, should something unexpected crop up, our support team is there to provide real-time help and advice, with the aim of solving problems efficiently.
IT infrastructure (including servers, desktops, related peripherals, networks, etc.) requires maintenance, improvisation, and updating. Many of our clients rely on our provision of efficient support for their IT infrastructure at a reasonable cost.
ESP offer flexible support and maintenance plans for your IT infrastructure. Select from hourly or daily support plans, depending on the response time requirements of your IT infrastructure.
A typical maintenance agreement package could include a guaranteed response time, telephone-based support, and a Remote Maintenance Agreement.
ESP maintenance clients benefit from the following value added services:
- Guaranteed 4 Hour onsite response for critical faults.
- 8 Hour response for non-critical issues
- Instant Telephone and remote access support options