Support

IT infrastructure (including servers, desktops, related peripherals, networks, etc.) is unfortunately not something that can be installed and left alone. It needs regular maintenance, improvisation, and updating. A lot of our existing clients are at a stage where they need efficient support for their IT infrastructure at a reasonable cost

ESP offer flexible support and maintenance plans for your IT infrastructure. Select from hourly or daily support plans, depending on the response time requirements of your IT infrastructure. A typical maintenance agreement package could include a guaranteed response time, telephone-based support, and a Remote Maintenance Agreement.

ESP maintenance clients benefit from the following value added services:

• Guaranteed 4 Hour onsite response for critical faults. 8 Hour response for non-critical issues
• Instant Telephone and remote access support options
• Pre-paid Callout Tokens - you only pay for what you use