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Professional IT Support
Wide range, client-oriented
What we offer
just a brief overview

Our managed services provide an exceptional IT support service for businesses of 5 computers or a for a team of 200; your requirements are central to the business-specific service we deliver.

Ultimately, we know that business workflow must be disruption free, with zero down-time. At ESP our proactive approach to problem resolution ensures that issues are often rectified before clients are aware of any fault. However, should something unexpected crop up, our support team is there to provide real-time help and advice, with the aim of solving problems efficiently.

IT infrastructure (including servers, desktops, related peripherals, networks, etc.) requires maintenance, improvisation, and updating. Many of our clients rely on our provision of efficient support for their IT infrastructure at a reasonable cost.

ESP offer flexible support and maintenance plans for your IT infrastructure. Select from hourly or daily support plans, depending on the response time requirements of your IT infrastructure.

A typical maintenance agreement package could include a guaranteed response time, telephone-based support, and a Remote Maintenance Agreement.
ESP maintenance clients benefit from the following value added services:

  • Guaranteed 4 Hour onsite response for critical faults.
  • 8 Hour response for non-critical issues
  • Instant Telephone and remote access support options
ESP REMOTE SUPPORT
THIS IS WHY
We Are Different
Experience
At ESP we train all of our staff so they are up to date with the latest technology. As IT is such a fast paced industry, we are working with our partners at Microsoft and other major IT companies testing their products before they are released to ensure that we are at the front line of new technology.
Instant Support
What differentiates ESP from any other IT company is the quality with which we deliver our services. We acknowledge that the faster we can get you working the more beneficial it is for your business. We have systems in place to prioritize calls and ensure that items are resolved efficiently.
Professional Service
At ESP we have consultants, engineers and a help desk team that will assist you in any way they can. We will have a specialist trained to your system’s needs. We do not have non-technical account managers or faceless technicians arriving to offer you a service.
Meet Our Partners
Enabling Business Success